Please make sure you have read through our FAQ and feel comfortable with all the terms before making your purchase.

 

What currency are your prices in?

Our prices are in United States (USD) dollar.

 

Do you have a physical store?

We do not have a physical store at the moment. However you can visit these retailers that carry our products:

- Cats Socrates (Bras Basah, Singapore)

 

Where can I purchase your product online?

You can visit our Redbubble store - www.redbubble.com/people/dollgift/shop. Order from Redbubble will be manufactured and shipped from USA, UK or Australia depending on your location.

 

I saw one of the art pieces on your gallery which I like very much but do not see it in your shop, can I purchase it as art print or on a product?

Sure, just get in touch with us! :)

 

What payment methods do you accept?

We accept Paypal, credit and debit card payment (Visa, MasterCard and American Express). If you would like to make your payment via bank transfer (Singapore only), please get in touch with us!

 

Is there tax charged on my order?

You will not be charged sales tax (GST) in Singapore. International customers may have to pay custom duty and other relevant taxes according to the destination country's tax law.

 

I reside in Singapore. Can I collect my order from you?

Yes, for orders made on this website ONLY; you may arrange with us to collect at Orchard or Choa Chu Kang MRT station. Please proceed with the usual checkout procedure. We will refund you the shipping fee after you collected your order from us. 

 

I have placed my order, what happen next?

Upon placing an order, you will receive an auto order confirmation email.

  • Purchase on this website: Your order will be mailed out within 2 to 3 business days.
  • Purchase on Redbubble: Please refer to the FAQ page on Redbubble for more information.
  • Custom-order: We need 1-3 weeks to process your order. Every order is customised specially for you, hence processing time varies. If you require a faster turnaround time, let us know and we can discuss the potential to expedite service for a fee. Please note that once the illustration process has started, there will be no refund.

Dollgift is operated by just me (Charllotte); from design, production, managing the website and everything else, hence, we seek your understanding if there is any slight delay in processing your order especially during festive period. We will notify you once we mail out your order. Thank you in advance for your understanding!

 

How much is the shipping cost?

For purchase on this website, shipping rate is calculated by weight. You will be able to choose your shipping option and see the shipping rate after you have entered your mailing address upon checkout. 

For purchase on Redbubble, please refer to their FAQ page for more information.

 

Can I track my order?

For non-registered shipping, no tracking number will be provided. For registered shipping, you may track your parcel here (left sidebar). Please note that we will NOT be responsible for parcel lost during transit, hence registered shipping will be a better option.

For purchase on Redbubble, please refer to their FAQ page for more information.

 

How long will it take for me to receive my order?

All items purchase on this website will be packed and shipped out from Singapore. Estimated shipping duration (not including processing time of orders) are as follow:

  • Within Singapore: 3 to 5 working days
  • International Shipping: 7 to 14 working days

Delivery time varies from country to country and cannot be guaranteed due to unforeseen delays. If you prefer alternative shipping option, please contact us. Shipping is not available for P.O. Box and AFPN addresses.

For purchase on Redbubble, please refer to their FAQ page for more information.

 

Can I cancel an order?

Once an order has been placed and payment made, it can no longer be cancelled or refunded. Your order will be shipped as scheduled. We will only allow refund if the product you have ordered is out of stock.

For purchase on Redbubble, please refer to their FAQ page for more information.

 

What is your return/ exchange policy?

All products on our website are printed and packed in Singapore with utmost care. However, if for any reason you are not satisfied with your order, please contact us immediately and we will let you know how to proceed from there. Exchange is only available for the same product and it has to be done within 7 working days upon receiving your item. Customer will be responsible for the shipping cost.

Please note that custom orders are non refundable.

For purchase on Redbubble, please refer to their FAQ page for more information.

 

Additional information

We have made every effort to display, as accurately as possible, the colour/texture of our products. However, we cannot guarantee the colour/texture you see on your monitor will be 100% accurate as actual product.

All design, text and imagery are copyright of Dollgift. No permission is given in respect of use of any of the above.

 

For commissioned work or other enquiry, please contact us here.