Currency

Prices stated on this site are in United States dollar (USD).

 

How to place an order

To order a portrait ---> Order A Portrait

For a better understanding of how I work and what you can expect ---> How It Works 

To see past clients' portraits for ideas and reviews ---> Samples & Reviews

1. Once I received your order, I will get in touch to obtain more details and photo references. * If you are sending in more than 1 photo, please be clear on which outfits and hairstyles of the characters to take reference from. If you change your mind after the order has been processed, a fee will be charged.

2. Rough sketch(es) will be sent to you within 5 days upon order.

Revision 1 – Actual artwork and more details will be presented. Minor changes can still be made at this point eg. Placement/ size of characters, not posture.

Revision 2 – Artwork with colour variations will be presented.

Revision 3 – Final artwork will be sent to you for approval before it is send for printing.

Subsequent revisions are chargeable up to $50 per minor revision and $80 per major revision eg. Posture per character. For change of concept/ background elements, the order will be considered a new assignment. 

 

Print Quality

For prints, I use high quality, fade-resistant (archival) printing method so you can expect art museum print quality. Turnaround for printing is 5-8 working days. A small white border will be added around for easier framing. Picture frame is not included.

 

Payment methods

This site excepts payment by Paypal and almost all credit or debit cards. If you prefer to pay using wire/ bank transfer, please get in touch with me.

 

Turnaround time

Order processing and printing takes between 2 to 3 weeks (shipping duration not included). Please let me know if you need your print to arrive by a certain date. A fee will be incurred for urgent orders.

 

Shipping Fee

Shipping fee is calculated based on weight and includes packaging/ postage cost. You will be able to see the shipping fee during check out. Free shipping for orders above $300 - enter code word FREESHIPPING during checkout to enjoy the offer.

 

Shipping duration

All orders will be shipped via Singapore Post (SingPost).

Estimated shipping duration (excluding order processing time):

- Within Singapore: 3 to 5 working days

- International Shipping: 9 to 12 working days

Shipping duration varies from country to country and cannot be guaranteed due to possible unforeseen delays. 

 

Order tracking

All orders will be sent as registered article. You will receive the tracking number once your order is mail out. Parcel can be tracked HERE. For International registered article, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item available at its destination.

 

Taxes

You will not be charged sales tax (GST) in Singapore. International customers may have to pay custom duty and other relevant taxes according to the destination country's tax law.

 

Returns & exchanges

Customer satisfaction is very important to me. Unfortunately, I cannot offer returns or exchanges on custom works due to the many hours that go into drawing them. Please remember to check your proof very carefully to ensure proper spelling. In rare cases, if a mistake is made on my part, I will make all necessary corrections and replace the product at no charge to client. Thank you for your understanding!

 

Colour reproduction

While every effort will be made to ensure the accuracy of colours/ textures in the file(s)/ merchandise, I cannot guarantee a 100% colour match between my client's monitor and that of the actual file(s)/ merchandise.

 

Copyright and usage of artwork

I retain the ownership and copyrights to all artworks that I create and may use them for any Dollgift promotional and commercial purposes.

The sale of a service or merchandise does not imply a transfer of copyright ownership of any artwork to the client.

Clients who order digital soft copies may use the files for PERSONAL use only - for example, hanging in your home, and may not be used for commercial purposes such as logos, websites, blog banners, or anything that generates a profit.

The reproduction, reselling or modification of artwork(s) in any form is prohibited.

Selected artwork may be posted on various platforms for promotional and marketing purposes. If you do not wish to have your illustration shared online, please let me know.

 

Where else to purchase my merchandise

Retailers that carry my merchandise - Cats Socrates (Bras Basah, Singapore)

Online store at Redbubble - www.redbubble.com/people/dollgift/shop. Note: Redbubble is a third party print-on-demand store and therefore I do not have control over their production/ logistical matters. All orders from Redbubble will be manufactured and shipped from USA, UK or Australia depending on your location. Please refer to their FAQ for more information.