Currency

Our prices are in United States (USD) dollar.

 

How to place an order

1. Send in your enquiry! I will get back to you as soon as I can.

2. A non-returnable, non-transferable 50% deposit is required to confirm an order. Payment of the balance has to be made before the product(s)/file(s) is delivered to the client. 

3. Once payment is received, I will get in touch to obtain more details and photo references.

* If you are sending in more than 1 photo, please be clear on which outfits and hairstyles of the characters to take reference from. If you change your mind after the order has been processed, a fee will be charged.

Customisation, Photo Reference & Exclusive packages include up to 3 revisions:

4. Rough sketch(es) will be sent to you within 5 days after payment received.

Revision 1 – Actual artwork and more details will be presented. Minor changes can still be made at this point eg. Positioning (not posture)/ size of characters.

Revision 2 – Artwork with colour variations (minimum of 3) will be presented. Only change of colour can be made at this point.

Revision 3 – Final artwork will be presented for your approval before it is send for printing.

Subsequent revisions are chargeable up to 60 USD per minor revision and 100 USD per major revision eg. Pose per character. For change of concept/ background elements, the order will be considered a new assignment. 

I have written a blog post on the full procedures and what you can expect HERE.

 

Why are digital soft copies priced higher than hard copies?

I charge a higher fee for digital soft copies as clients get to keep the file and have it printed on other products, for as many times as they like. Do note that this is only for personal use - more information about this at Copyright and usage of artwork section below.

 

Hard copy orders will be printed using the following specifications:

Custom portraits - fade resistant ink (archival print) on matte, off-white, textured acid free paper stock (320gsm). Just as art museum print quality! A small white border will be added around for easier framing. 

Wedding invites - matte, off-white textured paper (250gsm) or matte, brown paper stock (350gsm).

 

Payment methods

Payment can be made through bank transfers (ACH transfers for those living outside of Singapore).

Wire transfers and Paypal options are available. However, they charge a higher transaction fee and you will have to bear the additional cost.

Please refer to Redbubble’s FAQ for purchases from my Redbubble store.

 

Turnaround time

Order processing and printing takes between 2 to 3 weeks, excluding shipping duration. Please let me know if you need your print to arrive by a certain date. A fee will be incurred for urgent orders.

 

Shipping cost

Shipping cost is calculated based on weight. I will be able to advise the shipping fee once the order quantity/dimension is confirmed.

 

Order tracking

I will email you the tracking number once I ship your order. You may track your parcel here, https://www.singpost.com/track-items.

Dollgift is not responsible for parcels lost during transit.

 

Shipping duration

Estimated shipping duration (excluding order processing time):

- Within Singapore: 3 to 5 working days

- International Shipping: 6 to 12 working days

Shipping duration varies from country to country and cannot be guaranteed due to possible unforeseen delays. 

 

Self-collection (Singapore only)

Excluding orders from Redbubble, you may arrange with me to collect your order at Orchard or Choa Chu Kang MRT station.

 

Taxes

You will not be charged sales tax (GST) in Singapore. International customers may have to pay custom duty and other relevant taxes according to the destination country's tax law.

 

Returns & exchanges

Customer satisfaction is very important to me. Unfortunately, I cannot offer returns or exchanges on custom illustrations due to the many hours that go into drawing them. Please remember to check your proof very carefully to ensure proper spelling. In rare cases, if a mistake is made on my part, I will make all necessary corrections and replace the product at no charge to client.

In the event of a cancellation at any point after an order has been confirmed, the 50% deposit will not be refunded. Regardless of whether final delivery has been made, a 100% cancellation fee is due in the event of a cancellation after the project has been completed. Thank you for your understanding!

 

Colour reproduction

While every effort will be made to ensure the accuracy of colours/textures in the product(s)/file(s), I cannot guarantee a 100% colour match between the client's monitor and that of the actual product(s)/file(s). 

 

Copyright and usage of artwork

I retain the ownership and copyrights to all designs/ illustrations that I create and may use them for any Dollgift promotional and commercial purposes.

The sale of a service or merchandise does not imply a transfer of copyright ownership of any artwork to the client.

Clients who order digital soft copies may use the files for PERSONAL use only - for example, hanging in your home, and may not be used for commercial purposes such as logos, websites, blog banners, or anything that generates a profit.

The reproduction, reselling or modification of artwork(s) in any form is prohibited.

Selected artwork may be posted on various platforms for promotional and marketing purposes. If you do not wish to have your illustration shared online, please let me know.

 

Where to purchase our merchandise

Retailers who carry my products - Cats Socrates (Bras Basah, Singapore)

My online store at Redbubble - www.redbubble.com/people/dollgift/shop. (Orders from Redbubble will be manufactured and shipped from USA, UK or Australia depending on your location)

Note: For ALL orders on Redbubble, please refer to their FAQ for more information. Redbubble is a third party print-on-demand store and therefore I do not have control over their production/ logistical matters.