Our prices are in United States (USD) dollar.
How to place an order
1. Send in your enquiry! I will get back to you as soon as I can.
2. A non-returnable, non-transferable 50% deposit is required to confirm an order. Payment of the balance has to be made before the product(s)/file(s) is delivered to the client.
3. Once payment is received, I will get in touch to obtain more details and photo references.
I wrote a blog post on the full procedures and what you can expect HERE.
Why are digital soft copies priced higher than hard copies?
I charge a small fee for digital soft copies as clients get to keep the file and have it printed on other products, for as many times as they like. Do note that this is only for personal use - more information about this below.
Hard copy orders will be printed using the following specifications:
Custom portraits - fade resistant ink (archival print) on matte, off-white, textured acid free paper stock (320gsm). A small white border will be added around for easier framing.
Wedding invites - matte, off-white textured paper (250gsm) or matte, brown paper stock (350gsm).
Where to purchase our merchandise
Retailers who carry my products - Cats Socrates (Bras Basah, Singapore)
My online store at Redbubble - www.redbubble.com/people/dollgift/shop. (Orders from Redbubble will be manufactured and shipped from USA, UK or Australia depending on your location)
Note: For ALL orders on Redbubble, please refer to their FAQ for more information. Redbubble is a third party print-on-demand store and therefore I do not have control over their production/ logistical matters.
Payment can be made through bank transfers (ACH transfers for those living outside of Singapore).
Wire transfers and Paypal options are available. However, they charge a higher transaction fee so you will have to bear the cost.
Please refer to Redbubble’s FAQ for purchases from my Redbubble store.
Order processing and printing takes between 2 to 3 weeks, excluding shipping duration. Please let me know if you need your print to arrive by a certain date. A fee will be incurred for urgent orders.
Shipping cost is calculated based on weight. I will be able to advise the shipping fee once the order quantity/dimension is confirmed.
I will email you the tracking number once I ship your order. You may track your parcel here, https://www.singpost.com/track-items. Please note that Dollgift is not responsible for parcels lost during transit.
Estimated shipping duration (excluding order processing time):
- Within Singapore: 3 to 5 working days
- International Shipping: 6 to 12 working days
Shipping duration varies from country to country and cannot be guaranteed due to possible unforeseen delays.
Self-collection (Singapore only)
Excluding orders from Redbubble, you may arrange with me to collect your order at Orchard or Choa Chu Kang MRT station.
You will not be charged sales tax (GST) in Singapore. International customers may have to pay custom duty and other relevant taxes according to the destination country's tax law.
Returns & exchanges
Customer satisfaction is very important to me. Unfortunately, I cannot offer returns or exchanges on custom illustrations due to the many hours that go into drawing them. Please remember to check your proof very carefully to ensure proper spelling. In rare cases, if a mistake is made on my part, I will make all necessary corrections and replace the product at no charge to client.
In the event of a cancellation at any point after an order has been confirmed, the 50% deposit will not be refunded. Regardless of whether final delivery has been made, a 100% cancellation fee is due in the event of a cancellation after the project has been completed. Thank you for your understanding!
While every effort will be made to ensure the accuracy of colours/textures in the product(s)/file(s), I cannot guarantee a 100% colour match between the client's monitor and that of the actual product(s)/file(s).
Copyright and usage of artwork
I retain the ownership and copyrights to all designs/ illustrations that I create and may use them for any Dollgift promotional and commercial purposes.
The sale of a service or merchandise does not imply a transfer of copyright ownership of any artwork to the client.
Clients who order digital soft copies may use the files for PERSONAL use only - for example, hanging in your home, and may not be used for commercial purposes such as logos, websites, blog banners, or anything that generates a profit.
The reproduction, reselling or modification of artwork(s) in any form is prohibited.