Currency

Our prices are in United States (USD) dollar.

 

How to place an order for customised portrait or wedding invites

Step 1 – Send us an enquiry and we will get back to you with our package details.

Step 2 – A non-returnable, non-transferable 50% deposit is required to confirm an order.

Step 3 – Upon receiving the deposit, we will get in touch to obtain details about the couple such as their particulars, reference photos and their love story. The information we require will differ depending on the type of package (Personalisation, Customisation or Exclusive).

You will be entitled to two rounds of revisions. For the final draft, a digital proof will be sent to you for review before we send them for production (for hardcopy order) or email you the final artwork file (for softcopy order). Subsequent revisions are chargeable.

 

Hardcopy orders will be printed using the following specifications:

Customised portraits - fade resistant ink (archival print) on matte, off-white, textured acid free paper stock (320gsm)

Wedding invites - matte, off-white textured paper (250gsm) or matte, brown paper stock (350gsm).

 

Where to purchase our merchandise

Retailers who carry our products - Cats Socrates (Bras Basah, Singapore)

Our online store at Redbubble - www.redbubble.com/people/dollgift/shop. (Orders from Redbubble will be manufactured and shipped from USA, UK or Australia depending on your location)

Note: For ALL orders on Redbubble, please refer to their FAQ for more information. Redbubble is a third party print-on-demand store and therefore we do not have control over their production/logistical matters.

 

Payment methods

For orders through this site, we accept payment through Paypal (Paypal supports all major credit cards). Bank transfer option is available for transactions within Singapore only. Please enquire.

Please refer to Redbubble’s FAQ for their payment options.

 

Turnaround time

Depending on the type of package (Personalisation, Customisation or Exclusive), order processing and printing takes between 1 to 3 weeks excluding shipping duration. A fee will be incurred for urgent orders.

 

Shipping cost

Shipping cost is calculated based on weight. We will advise the actual fee once the order quantity is confirmed.

 

Shipping duration

Estimated shipping duration (excluding order processing time) is as follows:

- Within Singapore: 2 to 5 working days

- International Shipping: 7 to 14 working days

Shipping duration varies from country to country and cannot be guaranteed due to possible unforeseen delays.

 

Order tracking

You may track your parcel here. Please note that Dollgift shall not be held responsible for parcels lost during transit.

 

Self-collection (Singapore only)

Excluding orders from Redbubble, you may arrange with us to self-collect your order at Orchard or Choa Chu Kang MRT station.

 

Taxes

You will not be charged sales tax (GST) in Singapore. International customers may have to pay custom duty and other relevant taxes according to the destination country's tax law.

 

Returns & exchanges

All custom orders are non-refundable and non-exchangeable. Please remember to check your proof very carefully to ensure proper spelling. In rare cases, if a mistake is made on our part, we will make all necessary corrections and replace the product at no charge to buyer.

In the event of a cancellation at any point after an order has been confirmed, the deposit will not be refunded due to the fact that they are used to fill spots on our calendar and when we get too booked we may turn other couples down to ensure your spot. Thank you for your understanding!

Regardless of whether final delivery has been made, a 100% cancellation fee is due in the event of a cancellation after the project has been completed.

 

Colour reproduction

While every effort will be made to ensure the accuracy of colours/textures in the product(s)/file(s) based on our professional displays, we cannot guarantee a 100% colour match between the client's monitor and that of the actual product(s)/file(s). 

 

Copyright and usage of artwork

Ownership to all designs and illustrations remains with Dollgift.

The sale of a service or merchandise does not imply a transfer of copyright ownership of any artwork to the client.

Clients who order softcopy files may use the files for PERSONAL use only. The reproduction, reselling or modification of artwork(s) in any form is prohibited.