Currency

Price stated on this site is in United States dollar (USD).

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How to place an order

To order a portrait, click on ---> Order A Portrait

For a better understanding of how I work and what you can expect, click on ---> How It Works 

To see past clients' portraits for ideas and reviews, click on ---> Samples & Reviews

1. Once I received your order, I will get in touch to collect some details and photo references. * If you are sending in more than 1 photo, please be clear on which outfits and hairstyles of the characters to take reference from. If you change your mind after the order has been processed, a fee will be charged.

2. Rough sketch(es) will be sent to you between 3 - 5 working days upon order.

Revision 1 – Actual artwork and more details will be presented. Minor changes can still be made at this point eg. Placement/ size of characters, not posture.

Revision 2 – Artwork with colour variations will be presented.

Revision 3 – Final artwork will be sent to you for approval before it is send for printing.

Subsequent revisions are chargeable up to $50 per minor revision and $80 per major revision eg. Posture per character. For change of concept/ background elements, the order will be considered a new assignment. 

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Payment Method

This site accepts payment by Paypal and almost all credit/ debit cards. If you prefer to pay using wire/ bank transfer, please get in touch.

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Turnaround Time

Order processing typically takes 1 to 2 weeks. You shall be informed if more time is required especially for more complicated assignments (thank you for your understanding!) Please let me know if you need your order to arrive by a certain date. A fee will be incurred for urgent orders.

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Shipping Fee

Shipping fee is calculated based on weight and includes packaging/ postage cost. You will be able to see the shipping fee during check out.

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Shipping Duration

- Asia-Pacific Region: 21 to 25 days

- Everywhere Else: 7 to 10 days

Shipping duration varies from country to country and cannot be guaranteed due to possible unforeseen delays. For express shipping, please get in touch. 

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Order Tracking

You will receive a tracking number once your order is mailed out. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item available at its destination.

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Return & Exchange

Customer satisfaction is very important to me. Unfortunately, I cannot offer returns or exchanges on custom works due to the many hours that go into drawing them. Please remember to check your proof very carefully before I send out for printing. In rare cases, if a mistake is made on my part, I will make all necessary corrections and replace the item at no charge to client. Thank you for your understanding!

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Colour Reproduction

While every effort will be made to ensure the accuracy of colours/ textures in the file(s)/ merchandise, I cannot guarantee a 100% colour match between my client's monitor and that of the actual file(s)/ merchandise.

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Copyright & Usage of Artwork

I retain the ownership and copyrights to all artworks that I create and may use them for any Dollgift promotional and commercial purposes.

The sale of a service or merchandise does not imply a transfer of copyright ownership of any artwork to the client.

The reproduction, re-selling or modification of artwork(s) in any form is prohibited.

Selected artwork may be posted on various platforms for promotional and marketing purposes. If you do not wish to have your illustration shared online, please let me know.

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Where Else to Purchase Dollgift Merchandise

Online store at Redbubble - www.redbubble.com/people/dollgift/shop

Note: Redbubble is a third party print-on-demand store and therefore I do not have control over their production/ logistical matters. All orders from Redbubble will be manufactured and shipped from USA, UK or Australia depending on your location. Please refer to their FAQ for more information.

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